Stand directly in front of the camera, walk back and forth, wave your hands or make obvious movements for 10–15 seconds. Check if the recording duration returns to normal.

Enable 24/7 continuous recording:

Root causes & solutions:

• Avoid mounting the window camera behind mosquito screens or surfaces that create depth misalignment.
• Thoroughly wipe oil film, water stains and dust off the outside of your window glass.

Adjust and expand the range of your custom detection zones.

Enable full general motion detection mode first.

Contact in-app customer support, or email support@ideabeam.net. Describe the issue and provide your camera's SN code — we will send you a custom firmware upgrade.

• Draw precise custom detection zones to fully cover monitored areas like sidewalks and driveways.
• Contact in-app customer support, or email support@ideabeam.net. Share the issue and your camera SN code for a custom firmware upgrade.

Root causes:

• Poor internet connection causes setting timeouts — configuration cannot be saved.
• Obstructions block the camera lens; distant people/vehicles appear too small on screen.
• Moving vehicles traveling faster than 60km/h drastically reduce recognition accuracy.
• Overly narrow detection zones degrade classification algorithm performance.

• Make sure your walking path is fully included within the custom detection zone.
• Adjust the camera angle to avoid direct backlight from sunlight.
• Expand the zone range if it is too narrow.
• Turn on 24/7 continuous recording mode.

Turn off general motion detection, and only keep human detection enabled.

Contact in-app customer support, or email support@ideabeam.net for a custom firmware update.

Check all toggles in order:

• Confirm the video recording switch is enabled.
• Verify your motion detection type is turned on.
• Check if the TF memory card is recognized; format the TF card if needed.
• Power cycle the camera to see if functionality is restored.

• Disable battery optimization and background freezing for the Koocam App on your phone.
• Confirm the video recording toggle is switched on.
• Double-check your motion detection mode is enabled.
• Verify the TF card is detected; format if necessary.
• Expand your custom detection zone if too small.
• Unplug the camera power supply and restart it.

• Re-enable camera alert tones in settings.
• Confirm your phone has full notification permissions granted to Koocam.
• Contact in-app customer support or email support@ideabeam.net with your camera SN codes.

• Improve the stability of the camera's Wi-Fi signal.
• Contact in-app customer support or email support@ideabeam.net with your camera SN code for a custom firmware patch.

• Reconfigure your human detection settings from scratch.
• If reconfiguration doesn't help, contact in-app customer support or email support@ideabeam.net with your camera SN and a detailed description for a custom firmware upgrade.

• Move the camera closer to your router to strengthen Wi-Fi reception.
• Use the original power cord to guarantee consistent, secure power delivery.
• If disconnections persist, contact in-app customer support or email support@ideabeam.net with your camera SN.

Adjust router Wi-Fi settings:

• Disable AP Isolation on your router.
• Confirm your internet service is fully functional.
• Double-check you entered the correct Wi-Fi password during device pairing.

• Confirm you have not updated your Wi-Fi password recently.
• Restart your router.
• Check if your router has blacklisted the camera's MAC address.
• Ensure the camera did not lose power unexpectedly.

• Verify your Wi-Fi password has not been changed recently.
• Restart your router.
• Check if the router has blocked the camera's MAC address.
• Confirm the camera maintained constant power with no interruptions.

Standard configuration adjustments cannot resolve deep-level hardware/software faults. Contact in-app customer support or email support@ideabeam.net with your camera SN code for a custom firmware upgrade.

• Confirm your home internet connection works properly.
• Make sure the camera is in pairing mode.
• Complete the full device pairing process following the official guide strictly.
• If pairing fails repeatedly, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection is active.
• Ensure the camera is switched to pairing mode.
• Follow the full official pairing procedure step-by-step.
• Double-check your Wi-Fi password for correct uppercase and lowercase lettering.
• If repeated attempts fail, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection is stable and operational.
• Ensure the camera is in dedicated pairing mode.
• Complete the full official pairing workflow without skipping steps.
• Verify your Wi-Fi password's uppercase and lowercase characters match exactly.
• If errors continue, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet service works normally.
• Make sure the camera enters pairing mode correctly.
• Follow the complete official pairing guide precisely.
• Double-check your Wi-Fi password's uppercase and lowercase spelling.
• If pairing still fails, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection is functional.
• Ensure the camera is activated into pairing mode.
• Complete the full official pairing process strictly as instructed.
• Verify every character in your Wi-Fi password (uppercase and lowercase) is entered correctly.
• If failures persist, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection is active.
• Ensure the camera is in pairing mode.
• Follow the full official pairing procedure step-by-step.
• Double-check your Wi-Fi password's uppercase and lowercase formatting.
• If pairing continues to fail, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection works normally.
• Make sure each camera enters pairing mode correctly.
• Complete the full official device pairing workflow without skipping steps.
• Double-check your Wi-Fi password for correct uppercase and lowercase characters.
• If re-pairing fails, contact in-app customer support or email support@ideabeam.net.

• Confirm your home internet connection is stable and operational.
• Ensure the camera is fully switched into pairing mode.
• Follow the complete official pairing guide exactly.
• Verify every character in your Wi-Fi password is entered correctly.
• If failures persist, contact in-app customer support or email support@ideabeam.net.

• Confirm your internet connection is fully functional.
• Ensure the camera is activated into pairing mode.
• Complete the full official pairing procedure strictly as written.
• Double-check your Wi-Fi password's uppercase and lowercase spelling.
• If pairing still fails after all steps, contact in-app customer support or email support@ideabeam.net.

Our app does not support directly editing the registered email or WiFi information. Please reset the camera to factory defaults, then complete setup again with your new email account.

Please follow the steps below:

• ① Double-click the reset button to enter network pairing mode.
• ② Press and hold the reset button for 5 seconds to restore factory defaults.

Factory reset your Google Home device first (compatible with all Nest Hub / Hub Max models):

1. Locate the Volume + and Volume − buttons on the back of your device.
2. Press and hold both buttons simultaneously for 10 seconds.
3. Release the buttons once a reset countdown and alert tone appear on screen.
4. Wait 2–3 minutes for the full automatic reboot and reset process.
5. After reboot, reconnect to Wi-Fi and log into your Google Home account.
6. Link your Koocam account containing Google Home-supported cameras.

Factory reset your Google Home display first (works for all Nest Hub / Hub Max versions):

1. Find the Volume + and Volume − keys on the rear of the device.
2. Press and hold both buttons together for 10 full seconds.
3. Let go when a reset countdown and notification sound play on screen.
4. Allow 2–3 minutes for the device to fully reboot and reset.
5. Reconnect to Wi-Fi and log into your Google Home account.
6. Link your Koocam account with Google Home-compatible cameras.

• Use the same local Wi-Fi network for both your Google Home display and camera.
• Confirm strong, stable network signal strength.
• Check if the camera shows online status, and verify the Koocam App loads live footage within 8 seconds.
• If the Koocam App takes longer than 8 seconds to load, the feed will appear black on Google Home.

If the black screen persists, take a screenshot and note your camera SN code. Send to in-app customer support or email support@ideabeam.net.

• Confirm motion detection functionality is fully enabled.
• Check if the TF memory card is recognized by the camera.
• If the App shows "No TF Card Detected", format or replace the TF card.
• Take a screenshot of the App event list and note your camera SN. Send to support@ideabeam.net.

• Verify motion detection is switched on.
• Check if the TF memory card is detected properly; format or replace if needed.
• Cloud storage users: Confirm your subscription is active and your account is logged in.
• Screenshot the event list, note your camera SN, and send to support@ideabeam.net.

• Confirm motion detection is enabled.
• Check whether the TF memory card is recognized; format or replace if needed.
• Cloud subscribers: Double-check your membership status and account login.
• Screenshot the event list and send with your camera SN to support@ideabeam.net.

• Replace with a Class 10 / U3 high-speed TF memory card.
• Format the TF card to FAT32 format using a computer.
• Reinsert the formatted card and test recording functions.

• Check if the TF memory card is detected by the camera.
• If not detected, format or replace the TF card.
• Screenshot the event list, note your camera SN, and send to support@ideabeam.net.

• Swap to a Class 10 / U3 high-speed TF memory card.
• Format the TF card to FAT32 on a computer.
• Insert the formatted card and test storage recording.
• If storage still shows 0GB, screenshot the event list and send with your camera SN to support@ideabeam.net for advanced troubleshooting.

Block false alerts caused by light and shadow interference:

• Enable human detection mode only, and turn off general full motion detection.
• Lower motion detection sensitivity (additional levels will be added in a future App update).

This camera does not support RTSP streaming. All features including live-view, playback and motion alerts can only be used via the official Koocam App.

This camera cannot be used on a private network without internet access.

This camera does not support the ONVIF protocol. Integration with third-party NVR or software via ONVIF is not supported. Please use the official Koocam App for all camera operations.